IT Support Desk Technician - Grand Rapids


Admin Support / Other - Admin Support

We are looking for a quality focused IT Support Desk Technician who wishes to immerse him/herself into the fast-moving dynamics of a successful and rapidly growing company. You will install, setup and troubleshoot all aspects of user desktops, software and phone systems. In your role you will help empower and grow your colleagues to maximize the talent and potential in the whole team. B.Responsible Providing technical support to all employees and ensure that all systems are working properly; Use your initiative and technical knowledge to diagnose any technical support/IT problems on the desktops, laptops and phone system and provide effective resolutions or information to the user; Proactively provide information and regular communication to users on the progress of outstanding support calls and provide an indication of timescale for resolution; Display knowledge of our internal organization by finding the right person that can assist in solving the issue; Balance and prioritize multiple tasks from different sizes and business importance; Document and contribute to the knowledge base; Arrangement of new PC’s for starters including setup, installation and configuration of the software/hardware based on individual user needs; Carry out user account maintenance for the starters, leavers and role changers; Carry out tasks as assigned; Engage in interaction to resolve issues together with the team; Storage and stock/asset management; Assist in software rollouts and project/technology delivery.  New software/hardware migration support; Collaborate with other Global IT teams to resolve issues and participate in projects; Liaison with key 3rd party suppliers; Support internal moves; New hire IT induction/training program; Assist in IT Infrastructure troubleshooting/outage resolution; AV/VC maintenance; Manage local communications and expectations; Document site specific, IT related conditions/situations; Travel to nearby sites on high priority incidents/problems; Build & deploy hardware to end user community as part of the provisioning process; Ensure that Provisioning requests are managed and deployed timely and efficiently; Event support and assistance; Provides support when offices are built and/or relocated. B.Skilled Experience providing 1st line IT technical support, advanced troubleshooting experience is advantageous; Troubleshooting experience and installation knowledge of Microsoft and Apple products and applications; Experience with email client configuration; Experience with mobile devices….phones, tablets; Knowledge of Microsoft Office suite; Medium level experience of Active Directory and Windows Server usage, AD Domain’s, DNS service, DHCP service; Medium-advanced level Knowledge of TCP-IP, Remote desktop software, LAN, WAN, Internet explorer and/or Mozilla browser; Proven network connection related troubleshooting skills; Knowledge of PC and Laptop’s hardware; Medium level knowledge of standalone and network printers; Experience with any ticketing system; Outstanding communication skills (written and verbal);Team player and ability to work independently with limited supervision; Business Awareness which enables you to prioritize and make decisions in favor of the business; Experience with Google Suite and Macbook is a plus. B.Offered We offer you many benefits when joining our team Annual bonus potential Paid holidays in addition to the vacation days The Booking Benefit Health Insurance plan Contributory 401K plan Continuous growth potential and free on demand professional training courses The hiring company (USA) Inc. is one of BV’s and/or BookingSuite BV’s support companies in United States. (USA) Inc. is looking for a IT Support Desk Technician – Grand Rapids. BV is the company behind™, the market leading online accommodation reservation service in the world. BookingSuite BV is the company which operates’s™ newly established Accommodation Marketing Services division. All references to “” refer to BV. ​